Marlow Pillow

Return Period: Goods can be returned without reason within 30 days of receipt, provided the goods are unused, labels are intact, and packaging is complete. For quality issues, proof of purchase must be uploaded within 48 hours, extending the return period to 90 days. Customized goods, fresh produce, and digital products are not eligible for no-reason returns. Shipping Policy: Returns are free for platform-operated goods or goods labeled "Worry-Free Returns." For third-party direct mail goods, shipping costs are borne by the buyer for non-quality issues; for quality issues, incorrect shipments, or missing items, the platform will bear the shipping costs.Refund Process: After application, the platform reviews the application, and the warehouse will process the refund via the original payment method within 3-7 business days of receiving the goods. Low-priced items can be refunded without return according to the rules; for high-value items, it is recommended to keep the unboxing video. Dispute Resolution: If the seller does not respond to the return request within 72 hours, it will be automatically approved; disputes can be submitted to platform arbitration to protect the rights of both parties.

We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process.

Our standard shipping method is through reputable courier services, ensuring reliable and efficient delivery.

Shipping Timeframes:

The estimated delivery time will depend on your location and the shipping method chosen.

For domestic orders, please allow 3-7 business days for delivery.

International orders may take longer, typically between 7-14 business days, depending on the destination.

Shipping Costs:

Shipping costs will be calculated based on the WEALLght, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process.

We may offer free shipping promotions from time to time. Please refer to our website or promotional materials for more information.